Shipping

When will my order ship?

We ship orders from our warehouse Monday through Friday. All orders are usually shipped from our warehouse within 1-2 business days. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by logging in and viewing “My Orders.” Domestic(U.S.) packages usually arrive within 5-7 business days. If you have not received your package within expected dates, please contact us at services@ishetao.com. We will get back to you with a solution.

US Delivery Locations

Our delivery services are currently only available to locations within the continental United States. Overseas territories are excluded.

Delivery to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.

Please note: we currently DO NOT dropship to PO Boxes.

What carrier do you use to ship orders:

All standard U.S. orders are shipped Fedex.

The product I want to purchase is sold out. Will they be restocked?

Products are automatically updated when they are restocked. If a product is sold out, you may email us at services@ishetao.com to confirm if we are restocking. Note,sometimes we do have a few left in stock that we may be able to sell. 

Free Shipping

All items ship free

Quality

Quality Assurance

We pride ourselves in high standards. If your IsheTao product is not satisfactory, let us know. We’re here Monday-Thursday 9am-5pm and Fridays 9am-1pm (PST). We will respond within 24
business hours.

Warranty

All of our products come with a 12-month manufacturer warranty.

Payment & Billing

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, JCB, Diners Club, Boleto and Paypal.

Why was my card declined? 

Cards can be declined from a different billing address than what your bank has on file. Please check that your information matches with your bank information, and if this does not work, please send us an email at services@ishetao.com.

Returns

Do you accept returns?

Yes, all orders have a 30 day return policy from the day it was delivered. Partial returns are also allowed. U.S. customers may receive a prepaid return label by emailing us at services@ishetao.com.

I can’t find my invoice email? 

If you have an account with us, simply log in to view your order history. If you ordered as a guest, please email us at services@ishetao.com. and we will promptly send you your order
information. 

Have you received my return?

You will receive a confirmation email including a processed refund. If you requested a replacement, you will receive a confirmation email of a new order in place of acknowledgment. For more information about our return policy, please visit https://ishetao.myshopify.com/pages/return-exchange-policy.